Position Summary:

Responsible for providing excellent front desk service to YMCA childcare program participants and parents.

At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

• Provides excellent front desk service to program participants, their families, staff members and other individuals.
• Informs teachers and other staff pertinent information regarding families’ schedules, billing issues, absences.
• Provides excellent telephone service.
• Conducts tours of the facility for prospective program participants and guests.
• Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.
• Maintains Child and Adult Care Food Program (CACFP) paperwork and records.
• Builds relationships with program participants and guests.
• Performs routine copying and filing.
• Is familiar with childcare information as outlined in the childcare and parent handbooks.
• Proactively solves problems.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Upholds guidelines as outlined in the Child Care and Employee Handbooks of the Association.
• Possesses the ability and appropriate safe driving record to drive a vehicle, safely transporting up to 14 children.
• Protects confidential information regarding program participants, families, and staff members.

 Qualifications:

• Must be at least 18 years of age and possess high school diploma or GED. A 2-year degree or applicable experience is preferred.
• Six months or more of related customer service and clerical experience required.