Description

Corporate Account Specialist

Dayton, OH

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Corporate Account Specialist

Association Services Office

Dayton, OH

Full-Time/Non-Exempt

$16.25 - $19.50/Hourly

This position requires an in-office presence. 

 

Position Summary:
Provide excellent customer service for corporate memberships by working directly with branch staff to make, retain, invoice, and terminate corporate sales. 
 
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
 
Essential Functions: 
  • Establish professional relationships with businesses in the YMCA of Greater Dayton service area.
  • Works with the Corporate Account Manager in invoicing, answering questions, receipting payments, terminations of employees, and collections.
  • Run monthly facility usage report for corporate accounts.
  • Present corporate membership benefits to corporates and work with branch staff to schedule on-site events/visits when appropriate.
  • Assist potential and current corporate memberships with employee marketing and enrollment into YMCA of Greater Dayton.
  • Knows the amenities of each branch location and all branch programs to educate accounts and employees.
  • Communicates and coordinates with branch staff on membership and operating procedures.  
  • Ensures that all members have the correct membership type and are paying correct dues by running monthly report.
  • Ensures accuracy of data by correctly entering and monitoring membership merges and deletes; reviews all invalid membership merges, moves and deletions monthly and enters all new merges.
  • Ensures complete, accurate, and timely processing of membership changes; coordinates/communicates efforts with branches weekly.
  • Conducts weekly/monthly corporate membership audits for all branches, including new memberships, membership changes, terminations, etc. Provides results and suggestions for improvements to membership directors.
  • Compile and report facility usage data for SilverSneakers, Silver&Fit, and Renew Active programs.
  • Prepares and submits monthly enrollment and facility usage reports for all CareSource memberships to the State Alliance.
  • Maintains in depth knowledge of SmartRec and provides support to all branch staff.
  • Maintains accurate policies and procedures for membership functions following best practices.
  • Assists with monthly membership collections.
  • Communicates membership rate changes to members.
  • Communicates to direct supervisor or to appropriate Branch staff any concerns or incidents that may need follow-up.
  • Maintains all pertinent equipment and supplies. 
  • Follows appropriate safety guidelines.
  • Communicates any suggestions to improve the facility and grounds.
  • Assists with special events.   
Qualifications: 
  • A 2-year college degree or applicable experience is required.
  • Must be at least 21 years of age.
  • 2 years of account management or applicable experience required.
  • 1 – 2 years customer service or sales required.
  • CPR/AED, First Aid and Oxygen within 60 days of hire and kept current.   
  • YMCA membership experience preferred. 
  • Strong customer support experience required.
  • In-depth knowledge of the membership software, Microsoft Office products including Excel and Word.
  • Must hold a valid driver’s license, insurable drivers record according to the YMCA’s insurance carriers, and have reliable transportation to travel for business meetings, training events, YMCA site visits, vendors, and suppliers, etc.
  • Computer skills needed, particularly with Microsoft Office and email applications, along with ability to learn the internal YMCA software.   
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